​​​​​HearthMasters, LLC. 

Fireplace FAQ

Accessories

Service and Repair

​Experience
       for any and every situation.

Does my fireplace need servicing? See if your fireplace has any of these symptoms.
- Glass panel is dirty
​- A strong odor or gas smell is present when fireplace is on.
- The pilot light is yellow.
​- There is an accumulation of dirt/dust on the top and bottom of the firebox. 
​- The fireplace turns off shortly after igniting.
​Pilot will not light
​- If the fireplace has been shut down for the season, there may be air in the gas line. 
​- The thermopile/generator may need to be replaced. 
​- The pilot line may be clogged. - The gas valve may need to be replaced. 
​My fireplace doesn't turn on.
- The valve may not be in the ON position. 
​- The wall switch may need to be replaced. 
- The thermocouple may need to be replaced
​- The gas valve may need to be replaced.
​There is a white or black substance all over my glass.
- The oxygen air sleeve may need to be adjusted. 
​My flame is all blue or all yellow.
-​ The oxygen air sleeve may need to be adjusted
​- The vent may be clogged. 
​In the event of an emergency: Call 911

​Know your fireplace: Always know where the emergency shut-off valve is located for your system. This is often a jones valve (gas key) or a shut-off valve located on the bottom of the fireplace.